Delivery is free on all UK orders over £18. Orders below £18 will incur a £4.99 delivery cost.
Please input your address details in the checkout to see if your order qualifies for free shipping.
All products will be dispatched within 1-2 days from Order, Monday to Friday
Order before 2pm, Monday to Friday – Estimated 2-3 working days
Order after 2pm, Monday to Friday or all-day Saturday & Sunday – Estimated 3-4 working days
Please note - delivery times may be slightly longer following special promotions, seasonal offers, Bank holidays & public holidays.
Do you ship internationally?
Currently we do not provide this service however for further information please contact us.
Where is my order?
If you are a UK customer and have not received your order within the estimated time frame above, please contact us, immediately.
Can my shipping address be different to my billing address?
Yes, we can send your order to an alternate address. We will also need the cardholders billing address for security checks, but the order will be shipped to the address that you enter in the delivery details section of the checkout form.
How can I cancel my order?
If you would like to cancel your order, please Contact us with your order number and full name.
How do I return my product?
Please refer to our Returns Policy or Contact us.
If you change your mind and would like to Return your product, Ong-enrgi offers a 14 day refund policy, as long as the product is unused, returned in the original packaging and you have notified us of the reason for the return. We will not be able to offer a Refund if the item has been opened, due to hygiene unless the product is faulty or sent in error.
Note when sending Return products you will have to pay for your own shipping cost.
Ong-enrgi will be happy to pay your shipping cost with your Refund providing you can provide receipt and or proof of your shipping costs.
If you require further help with regards to the refund policy, please Contact us.