Our frequently asked questions.
Payment methods: Visa, Visa Debit, Visa Electron, Mastercard, Maestro and PayPal.
Delivery is free on all UK orders over £20. Orders below £20 will incur a £4.99 delivery cost.
Please input your address details in the checkout to see if your order qualifies for free shipping.
All products will be dispatched within 1-2 days from Order, Monday to Friday
Order before 2pm, Monday to Friday – Estimated 2-3 working days
Order after 2pm, Monday to Friday or all-day Saturday & Sunday – Estimated 3-4 working days
Please note - delivery times may be slightly longer following special promotions, seasonal offers, Bank holidays & public holidays.
Do you ship internationally?
Currently we do not provide this service however for further information please contact us.
Where is my order?
If you are a UK customer and have not received your order within the estimated time frame above, please contact us, immediately.
Can my shipping address be different to my billing address?
Yes, we can send your order to an alternate address. We will also need the cardholders billing address for security checks, but the order will be shipped to the address that you enter in the delivery details section of the checkout form.
How can I cancel my order?
If you would like to cancel your order, please Contact us with your order number and full name.
How do I return my product?
Please refer to our Returns Policy or Contact us.
If you change your mind and would like to Return your product, Ong-enrgi offers a 14 day refund policy, as long as the product is unused, returned in the original packaging and you have notified us of the reason for the return. We will not be able to offer a Refund if the item has been opened, due to hygiene unless the product is faulty or sent in error.
Note when sending Return products you will have to pay for your own shipping cost.
Ong-enrgi will be happy to pay your shipping cost with your Refund providing you can provide receipt and or proof of your shipping costs.
If you require further help with regards to the refund policy, please Contact us.
Ong-Enrgi®, may promote special offers / bundle packages but will only be valid during the special offers / bundle packages indicated at that the time of the offer.
If you would like to cancel your order, please e-mail firstname.lastname@example.org with your order number and full name. Please note that if your order has been processed you will not be able to cancel.
Currently, Ong-Enrgi® will only take payment in GBP.
We only use your personal details to complete your order, and shortly after completion of your order your payment details are automatically deleted from our system. Your name, address and phone number are stored on our system to make future orders easier.
Your name, address and phone number are never sold or passed on to a third party, although Ong-Enrgi Ltd may use your email address to make you aware of issues with your order / feedback from your experience etc.
Ong Enrgi is Vegan registered and all our ingredients are Vegan and Vegetarian.
Please check out our product pages for further information. To keep up to date with all our latest product launches and news please subscribe to our newsletter at the bottom of our website and follow our social media pages.
Some of our products may contain nuts. Please check each product page to see which of our products contain nuts, as we clearly list this on the product description on each page where you can buy the product (this is also listed in the ingredient list for each product on it's packaging).
Please note that several of our products are made in a facility which handles nuts, therefore please consult the specific product allergy information.
We do NOT use palm oil as an ingredient in our product range.
Packaging boxes are 100% recyclable and corrugated cardboard has the highest recycling rates of any packaging in the UK.
On average, 76% of our boxes are made from recycled fibres and the ‘recycling loop’ is so efficient that used boxes can be recycled, remade and reused in just two weeks.